Expédition et livraison

NIRMAL ONLINE – SHIPPING & DELIVERY POLICY

Effective Date: 24 October 2026
Website: https://www.nirmalonline.com

At Nirmal Online, we aim to provide reliable shipping, transparent delivery information and timely order updates.

PART A – INDIAN ORDERS

1. Available Payment Methods

For domestic orders, we accept:

Prepaid: Full online payment before processing.
Split COD: Advance payment online, with the remaining amount payable upon delivery.

Traditional full Cash on Delivery without an advance payment is not available.

2. Processing & Dispatch

Orders are usually dispatched within 2–3 business days after confirmation.
Once dispatched, delivery typically takes 4–5 business days, depending on your location and courier serviceability.
You'll receive a tracking link via WhatsApp, SMS, or Email once your order has been shipped.
Tracking details will be provided where available.

3. Shipping Charges

Applicable shipping fees will be displayed before order confirmation.
Split COD convenience charges, where applicable, will be disclosed separately.
Additional mandatory charges will not be imposed without the disclosure and agreement required by law.

4. Delivery Conditions

Customers must provide complete and accurate delivery information.
Delivery partners may contact customers to coordinate delivery.
Customers placing Split COD orders must pay the remaining confirmed balance upon delivery.
Failed delivery attempts will be handled according to courier availability and applicable law.
Where re-delivery charges are applicable, they will be communicated before the customer agrees to any chargeable re-delivery service.

5. Delays, Non-Delivery & Lost Packages

Delivery delays may occur because of logistical disruptions, weather, courier limitations or other unavoidable circumstances.

Customers should contact support if their shipment is delayed, lost, incorrectly delivered or not received.

Nirmal Online will review the shipment and provide the remedy required under applicable consumer protection law.

Where non-delivery or delayed delivery gives rise to a statutory refund or other remedy, that right will be honoured.

6. Order Cancellation

Customers may request voluntary cancellation within 24 hours of placing an order or before dispatch, whichever is earlier.

Nirmal Online reserves the right to cancel orders for legitimate business, security, legal or operational reasons, to the extent permitted by applicable law.

If Nirmal Online cancels an order, all amounts already paid for that order will be refunded without cancellation penalties or unlawful deductions.

PART B – INTERNATIONAL ORDERS

7. International Shipping

International delivery is available only to destinations supported and confirmed by Nirmal Online.

International orders must be fully prepaid before dispatch.
Shipping availability, applicable charges and estimated delivery times will be disclosed before purchase.
Delivery periods may be affected by customs clearance and international logistics.
Tracking information will be provided where available.
Split COD is not ordinarily offered for international orders.

8. Customs, Import Duties & Taxes

International shipments may be subject to customs duties, import taxes and clearance charges.

Responsibility for these costs will be determined by applicable law and the delivery terms disclosed before purchase.

Unless expressly stated otherwise before purchase, customers are responsible for customs duties, import taxes, clearance charges and other destination-country fees.

Government-imposed charges may be collected by customs authorities or shipping partners.

Customers are responsible for providing information reasonably necessary for lawful customs clearance.