politique de confidentialité

Effective Date: 24 October 2026
Website: https://www.nirmalonline.com

At Nirmal Online, we respect customer privacy and aim to protect personal information collected through our website and related services.

This policy explains what personal information we collect, how we use and share it, and the choices and rights available to customers.

We will comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable privacy and data protection laws, as amended from time to time.

1. Information We Collect

Depending on how customers use our website, we may collect:

Name and contact information.
Email address and mobile number.
Billing and delivery addresses.
Order history and purchase details.
Payment status, transaction references and relevant Split COD payment details.
Return, exchange, refund and customer support information.
Device information, IP address, browser details, cookies and website usage information.
Marketing preferences and communications where applicable.

Payment card information may be collected or processed directly by authorised payment service providers.

We aim to collect only information necessary for disclosed and lawful purposes.

2. How We Use Information

Personal information may be used to:

Process and fulfil orders.
Arrange shipping and delivery.
Confirm payments and process Split COD transactions.
Manage cancellations, exchanges, returns and refunds.
Provide customer service.
Detect or prevent fraudulent activity.
Maintain website functionality and security.
Comply with applicable accounting, tax and legal obligations.
Send promotional communications where the necessary consent or other lawful authorisation exists.

Customers will not be required to consent to unrelated marketing merely to complete a purchase.

3. Shopify & Other Service Providers

Our website is powered by Shopify.

Customer information may be processed by Shopify and service providers assisting with:

Website hosting and order management.
Payment processing.
Shipping and delivery.
Customer communications.
Website analytics and marketing, where enabled and permitted.
Security and fraud prevention.

We share information only for relevant lawful purposes and subject to applicable privacy obligations.

Shopify may also process information under its own applicable policies and services.

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies for:

Shopping cart and checkout functionality.
Website security.
Customer preferences.
Website performance and analytics.
Personalised marketing or advertising, where enabled.

Customers may manage cookies through available website privacy controls and browser settings.

Consent will be obtained for relevant non-essential tracking where required by applicable law.

5. Marketing Communications

Customers may receive order-related communications necessary for purchase, payment, delivery or customer support.

Promotional communications may be sent where legally permitted or where customers have provided the required consent.

Customers can unsubscribe from marketing emails using available unsubscribe links or contact us to withdraw applicable marketing consent.

Withdrawing marketing consent will not prevent essential transaction-related communications.

6. Information Sharing

Personal information may be shared with relevant service providers, including:

Shopify and website technology providers.
Payment gateways.
Shipping and logistics partners.
Customer support providers.
Accounting, security and professional service providers.
Marketing and analytics services where applicable and lawful.

Information may also be disclosed to government or legal authorities when required by applicable law.

If a business transfer occurs, information may be transferred subject to applicable legal protections.

7. Information Security

We will take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information will be restricted as appropriate.

No online system can guarantee absolute security.

Where a personal data breach creates applicable notification obligations, affected individuals and relevant authorities will be informed as required by law.

8. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected or as required or permitted by applicable law.

Retention may depend on:

Order fulfilment and customer support needs.
Tax and accounting record requirements.
Fraud prevention and security.
Dispute resolution.
Other legally required retention periods.

Order and tax records may be retained for longer periods where required for accounting, taxation, fraud prevention or legal compliance purposes.

9. Customer Privacy Rights

Subject to the law applicable to the customer and the relevant commencement dates, customers may have rights to:

Request information about their personal data.
Request correction or updating of inaccurate information.
Request deletion of eligible personal information.
Withdraw consent where processing is based on consent.
Submit privacy complaints or grievances.
Exercise other rights available under applicable data protection law.

Privacy requests may be submitted to:

customer.care@nirmalonline.com

We may request reasonable identity verification before processing certain requests.

Requests will be handled according to applicable legal requirements and exceptions.

10. International Customers & Data Transfers

Personal information may be processed by service providers operating in India or other countries.

Cross-border data transfers will be handled in accordance with applicable legal restrictions and safeguards.

Customers in jurisdictions such as the European Union or the United Kingdom may have additional privacy rights under applicable local law.

Where required, we will provide relevant notices, legal bases, consent choices and contact mechanisms appropriate to those jurisdictions.

11. Privacy Notices & Consent

Where personal data processing requires consent, we will provide the relevant notice and obtain consent in accordance with applicable law.

As the relevant provisions of India's Digital Personal Data Protection framework come into force, the required notices and customer-rights mechanisms will be implemented and maintained.

This Privacy Policy does not replace a separate consent notice where one is legally required.

12. Changes to This Policy

Nirmal Online may update this Privacy Policy to reflect changes in services, technology, data processing or applicable laws.

The revised policy and effective date will be published on our website.

Material changes will be communicated where legally required.

13. Privacy Contact & Business Information

Trading Name: Nirmal Online

Business Location: Gandhi Nagar, Delhi – 110031, India

Complete Business Address: X3751 Ground Floor Street no-8 Shanti mohalla Gandhi Nagar 110031

Website: https://www.nirmalonline.com

Privacy Contact Email: customer.care@nirmalonline.com

Customer Support Numbers:
+91 9310334381
+91 8077567716

Customer Grievance Officer: Ashish Jain
Designation: Owner & Grievance Officer
Email: customer.care@nirmalonline.com
Contact: +91 9310334381

NIRMAL ONLINE – YOUR PRIVACY MATTERS