Terms and Conditions

Effective Date: 24 October 2026
Website: https://www.nirmalonline.com

Welcome to Nirmal Online. By using our website or placing an order, customers agree to these Terms & Conditions and our applicable website policies.

These Terms & Conditions operate under applicable Indian laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

1. Products & Pricing

We aim to provide accurate product information, size charts, images, availability and pricing.
Product colours may vary slightly due to lighting or screen settings.
Taxes, shipping charges and other mandatory fees will be disclosed before purchase.
GST-compliant tax invoices or other legally required transaction documents will be provided for applicable orders.
Product country of origin and manufacturer/importer information will be disclosed where required.
From 1 January 2027, advertised price reductions will comply with the applicable 30-day prior-price requirement.
Sponsored listings, where applicable, will be identified and deceptive website practices will be prohibited.

2. Payment Methods

Indian Orders

We accept two payment arrangements:

Prepaid: Full online payment before order processing.
Split COD: An advance payment online with the remaining amount payable upon delivery.

Full Cash on Delivery without advance payment is not available.

Applicable Split COD charges will be disclosed before checkout.

International Orders

International orders must be fully prepaid before dispatch, where international delivery is available.

3. Nirmal Online's Right to Cancel Orders

Nirmal Online reserves the right to accept, decline or cancel any order for legitimate business, operational, legal or security reasons, to the extent permitted by applicable law.

Such reasons may include stock unavailability, payment problems, suspected fraud, genuine pricing errors or delivery restrictions.

If Nirmal Online cancels an order:

The customer will be notified.
All amounts already paid for the cancelled order will be refunded in full.
No cancellation penalty or unlawful deduction will apply.
Refunds will be processed within applicable legal deadlines.

This right does not permit unlawful or discriminatory cancellation or remove statutory consumer remedies.

4. Customer Cancellation

For Indian orders, customers may request voluntary cancellation within 24 hours of placing the order.

After dispatch, requests are subject to the applicable Return & Refund Policy.

Customised orders may have clearly disclosed production-stage cancellation restrictions.

5. Returns, Exchanges & Refunds

For eligible Indian orders:

Voluntary return or size exchange requests must be made within 24 hours of confirmed delivery.
Voluntary return fee: ₹200 per article.
Voluntary size exchange fee: ₹100 per article.
Product customisation fee: ₹200 per article, where selected and disclosed.
Final Sale and customised products may be excluded from voluntary returns and exchanges.

These conditions do not remove mandatory rights concerning defective, damaged, incorrect or materially misdescribed products.

Please refer to our separate Return & Refund Policy for full conditions and refund timelines.

6. Shipping & Delivery

Shipping charges, delivery estimates and available destinations will be disclosed before purchase.

Customers must provide accurate delivery information.

Please refer to our separate Shipping & Delivery Policy for complete information.

7. Website Use & Privacy

Customers must not use the website for fraudulent or unlawful activities.

Website content, photographs, logos and branding are protected by applicable intellectual property laws.

Customer information will be handled according to our separate Privacy Policy and applicable data protection laws.

8. Complaints & Grievance Redressal

Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt, as required by applicable e-commerce rules.

A complaint reference and a copy or record of the complaint will be provided.

Grievance Officer: Ashish Jain
Designation: Owner & Grievance Officer
Email: customer.care@nirmalonline.com
Contact: 9876543210

National Consumer Helpline:
https://consumerhelpline.gov.in

9. Business Information

Trading Name: Nirmal Online
Registered Legal Name: Anany Jain
Business Location: Gandhi Nagar, Delhi – 110031, India
Complete Business Address: Ground Flour X3751 Shanti Mohalla Street No 8 Gandhinagar Delhi 110031
GSTIN / Applicable Registration: 07CYLPJ8942H1ZX

Customer Support: customer.care@nirmalonline.com

Phone: +91 9310334381 / +91 8077567716

10. Applicable Laws & Updates

These terms are governed by applicable Indian laws, subject to overriding mandatory laws applicable to international transactions.

Nirmal Online may revise these terms prospectively and publish an updated version.

If any provision of these Terms & Conditions conflicts with a mandatory legal requirement, the applicable law shall prevail to the extent of such conflict.

NIRMAL ONLINE – SHOP WITH CONFIDENCE