RETURN & REFUND POLICY

Refund and Exchange Policy

At Nirmal Online, we’re committed to ensuring your complete satisfaction with our products and customer service. Whether you’re delighted with your purchase or seeking an exchange, we’ve got you covered. Here’s everything you need to know:

Returns Made Easy

• 100% Satisfaction: If you’re not entirely satisfied with your purchase, you can exchange or return the order for a full store credit (excluding shipping charges).
• Easy Process: Simply email our team at customercare.nirmalonline@gmail.com within 7 days of receiving your order. We’re here to assist you.

Important Notes:

• Clearance Sale Products: Please note that clearance sale products are not eligible for return.
• Non-Refundable Shipping Charges: Shipping charges are non-refundable.

Exchange Policy:

• Unused and Pristine: We’re happy to offer a 7-day exchange for products that are unused and in the same condition as when you received them, complete with their original packaging.
• Order Cancellation: If you wish to cancel your order, notify us within 24 hours of placing it at customercare.nirmalonline@gmail.com.
• Defective or Damaged Items: Inspect your order upon delivery. If you receive a defective or damaged item, contact us immediately.

Guidelines for Valid Returns and Exchanges:

• Ensure all product tags remain intact and keep items in their original packaging.
• Products must be unused, unwashed, and undamaged.
• Upon receiving your returned shipment, we’ll conduct a quality check and update you on the refund or exchange process.

Exchange Details:

• Size Exchanges Only: We allow exchanges for similar or different sizes.
• Alternative Product Exchange: If you want an alternative product, return the item to obtain store credit. You can then purchase the new item separately.

Refund Policy:

• Once you request a return, it takes approximately 4 business days for our team to pick up the product from your location.
• After successful product inspection (usually within 7 days), we initiate the refund process.
• Store Credits Only: We provide store credits for return orders of the same value. Use these credits for your next purchase. We do not refund cash, cheques, or other payment modes.

International Orders

• Cancellation / Return / Exchange: Unfortunately, for international orders, there is no cancellation, return, or exchange available.

• Import Charges: Please note that international orders may incur additional import charges by the foreign country’s government or relevant department. However, textiles usually do not attract import charges.

• No Return and Exchange: Orders shipped outside India are not eligible for return or exchange.

For any further assistance, reach out to us at customercare.nirmalonline@gmail.com. Your satisfaction is our priority!