RETURN & REFUND POLICY

Nirmal Online – Return, Exchange & Refund Policy

Effective Date: 14 October 2026

At Nirmal Online, we want to make returns, exchanges, and refunds simple and easy for our customers.

1. Return Verification

  • Customers must provide a clear, unedited unboxing video when requesting a return.

  • We will compare your unboxing video with our packing video to check the product and its condition.

  • Returns will be approved after successful verification, subject to applicable consumer protection laws.

2. Return & Exchange Policy

  • Return or exchange requests must be made within 24 hours of delivery.

  • Products must be unused, unwashed, and have their original tags and seal.

  • Exchange Charge: ₹100 per article.

  • Return Charge: ₹200 per article.

  • Exchanges are allowed only for size changes of the same product.

3. Refund Options

Option A – Store Credit

  • Receive your eligible refund amount as Nirmal Online Store Credit.

  • No additional refund processing charge.

  • Store Credit will be issued within 24 hours after successful pickup and verification.

  • Store Credit is valid for 60 days from the date of issue.

  • Standard return charges, if applicable, will still apply.

Option B – Bank / UPI Refund

  • A return charge of ₹200 per article will be deducted.

  • The remaining eligible amount will be refunded to your original payment method.

  • Bank processing may take additional time.

4. COD Order Cancellation

  • Extra convenience charges may apply to COD and Split COD orders.

  • If you cancel a COD order, 100% of the COD convenience charge already paid will be added to your Store Credit.

  • This Store Credit will be valid for 30 days.

  • COD and shipping charges are generally non-refundable in cash, except where required by law.

5. Store Credit Terms

  • Return Refund Store Credit: Valid for 60 days.

  • COD Cancellation Store Credit: Valid for 30 days.

  • Store Credit can be used for purchases at www.nirmalonline.com.

  • Store Credit cannot be transferred to another person or exchanged for cash.

  • Unused Store Credit will expire after its applicable validity period.

6. Non-Returnable Products

  • Customized products cannot be returned or exchanged under our normal policy.

  • Customization costs ₹200 per article.

  • Sale or promotional products marked as non-returnable are not eligible for normal returns or exchanges.

  • Minor colour differences caused by lighting or screen settings are not considered product defects.

7. Damaged, Defective or Wrong Products

  • If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

  • Share your order number, product photos, and unboxing video if available.

  • We will review your request and provide a suitable solution.

  • Customer rights under applicable consumer protection laws will always be respected.

8. Pickup & Refund Timeline

  • Return pickup usually takes around 4 business days.

  • Returned products must pass our quality verification.

  • Approved Store Credit will be issued within 24 hours after successful pickup and verification.

  • Bank or UPI refunds may take additional processing time.

9. International Orders

  • Normal returns, exchanges, and cancellations are not available for international orders.

  • Store Credit is not available for international orders.

  • International shipping and customs charges are generally non-refundable.

  • Applicable legal rights for damaged, defective, or incorrect products remain protected.

10. Contact Us

Return / Exchange: https://nirmalonline.com/pages/exchange-request

Email: customer.care@nirmalonline.com

Website: https://nirmalonline.com/

Nirmal Online – Shop with Confidence.

All terms are subject to applicable consumer protection laws.